Frequently Asked Questions (FAQs)

Students With Access to Self-Service:

Please review your contact information on Self-Service to ensure it is accurate.   Students have the option to request an address change via Self-Service.

• Log onto Adler Connect
• Go to the Self-Service option
• Towards the top of the page, click your Name
• Click User Profile
• Click on the “Add New Address” option to submit your new address

Address Changes:

Please be mindful that you are submitting a request to update your address.  The actual updating of your address, including the removal of your old address, is processed by the Office of the Registrar. Please allow up to three business days for your address change request to be processed by the Office of the Registrar.  Students and alumni who request a diploma reorder due to lost or misdirected mail due to an incorrect address will incur the fee.   

Phone Number and Personal Email Address Changes: Students can directly manage their phone numbers and email addresses in their User Profile in Self-Service.  You can add and remove email addresses and phone numbers.  The only exception is your Adler email account.  Your Adler email cannot be removed and will always remain as your preferred email address to ensure you receive communications from departments within the Adler community.  Any changes you make to your phone number or email address are immediately processed and viewable in your User Profile.

Students Without Access to Self-Service:

Complete the Address Change form located under “Student Forms” under the “Student/Alum” menu. Select the campus in which you attended.

Please complete the Name Change Form. The form is form located under “Student Forms” under the “Student/Alum” menu. Select the campus in which you attended. Please remember to submit official documentation of your name change.

Chicago Campus and Online CMHC Programs:

Please download and complete the appropriate application to add/drop/change a program or emphasis. Forms are located under “Student Forms” under the “Students/Alum” menu.

Please carefully review the instructions on the application. Incomplete forms will not be processed.  Once the form is complete, please e-mail the form to registrar@adler.edu from your Adler email account. If you have questions regarding your program’s available concentrations, please connect directly with your Department Chair or Program Director.

Forms dropped off, faxed, mailed, or left in our mailbox are considered not received.

Online Campus:

Please connect directly with your Program Director to discuss changing your program or adding, changing, or removing a concentration. 

Chicago campus: Instructors are required to post grades no later than five business days after the end of the course period. A business day is Monday – Friday, excluding holidays.

Online campus: Instructors are required to post grades no later than two business days after the course period ends. A business day is Monday – Friday, excluding holidays.

Once an instructor posts final grades, the grades are immediately available for the student to view in Student Planner. Questions regarding missing grades should always be referred to the instructor on record (please see your schedule for your instructor’s name). Since faculty are responsible for posting final grades, the Office of the Registrar does not have knowledge regarding the status of a student’s missing grade. If you are unable to get in touch with your instructor, the next step is to reach out to your Department Chair or Program Director.

Chicago Campus (including Online CMHC): students will receive notification to their Adler email account that provides important information regarding registration.

Online Campus: DSEAA administratively registers all Online campus students. Please connect with DSEAA directly if you have questions regarding your schedule or adding, dropping, or withdrawing from a course or taking a leave of absence or withdrawing from the University.

The Office of the Registrar does not accept requests for degree audits. Students are strongly encouraged to keep track of their degree requirements by utilizing the “PROGRESS” tab found in Student Planner. The information on this tab are the degree requirements prescribed by your academic program. This is your degree audit and what will be utilized to confirm degree requirements and confer your degree. Questions regarding specific degree requirements should be referred to your Department Chair or Program Director.

Online Campus: please connect with your Admissions Representative for complete details.

Chicago Campus (including Online CMHC): Download the Transfer Credit Request form. The form is located under “Student Forms” under the “Students/Alum” menu.

New students (Chicago Campus, including Online CMHC) submitting before the first day of their first term in their current degree program: Please complete Section I on the Transfer Credit Request form and submit to your Admissions Counselor with the following documents:

(1) Official or unofficial transcript

(2) course syllabus

(3) payment (for EACH evaluated course).

If paying by credit card, please see the Credit Card Authorization Form (located on the Registrar page on Adler Connect). If paying by check, please make check out to Adler University.

Please connect with your Admissions Representative if you have questions.

Transfer credit must be requested with all supporting documentation received by the end of your second semester of enrollment.

Students (Chicago Campus, including Online CMHC) submitting on or after the first day of their first term: Please complete Section I of the Transfer Credit form and submit to your Department Chair/Program Director:

(1) Official or unofficial transcript

(2) course syllabus

(3) payment (for EACH evaluated course).

If paying by credit card, please see the Credit Card Authorization Form (located on the Registrar page on Adler Connect). If paying by check, please make check out to Adler University.

Please connect with your Department Chair or Program Director if you have questions.

Transfer credit must be requested with all supporting documentation received by the end of your second semester of enrollment.

Please see the brief online guide for registering for classes in Colleague’s Self-Service: https://support.adler.edu/support/solutions/articles/17000044282

You may drop classes after enrolling in them, but you should be aware of the potential academic and/or financial penalties, depending on when you drop a course. See deadlines for information about penalties.

After courses are added or dropped in Self-Service, go to STUDENT PLANNING > PLAN & SCHEDULE and select the SCHEDULE option to view your schedule to confirm that your course selections were processed.

Vancouver students can continue to add or drop a course section via Self-Service until the end of the Registration period.

After the registration period – students MUST email their request to withdraw from a course to the Registrar (vanregistrar@adler.edu) and the course instructor via their Adler email account.

There are several options for dropping/withdrawing from a class, with varying implications for your academic record and fee payment.

• Drop a class within the specified period – Check term deadlines. If you drop a class within the specified time frame, you will have no Withdrawal notation on your academic record.
• Withdraw from a class within the next specified period – Check term deadlines. If you drop a class within the next period, you will have a Withdrawal (W) or a Withdrawal Fail (WF) or a Withdrawal No Credit (WNC) notation on your academic record.

• Students who are requesting a particular course section that is at capacity are dealt with ONLY through the waitlist function.
• Students who do not get in their preferred section are advised to register in an open course section.
• If all sections of a course are full, please add yourself to a waitlist.
• If you are on a waitlist, please note that this will be dealt with one week AFTER the end of registration period.
• Students on a waitlist will be contacted via email one week after the end of the registration period.
• Students on a waitlist are not charged an add and /or drop fee for course section that they are waitlisted for.
• Questions regarding section capacity, section change and / or waitlist are dealt with by Program Directors.

Please complete the application to add or drop a degree program form. Forms are located under “Student Forms” under the “Students/Alum” menu.

Carefully review the instructions on the form and obtain all required signatures. Incomplete forms will not be processed.  Once the form is complete, please e-mail the form to vanregistrar@adler.edu from your Adler email account.

Please meet with your academic advisor and/or Program Director to discuss your progress within the program and your new expected program completion date.

The Office of the Registrar does not accept requests for degree audits. Students are strongly encouraged to keep track of their degree requirements by utilizing the “PROGRESS” tab in Student Planner. The information on this tab is the degree requirements prescribed by your academic program. This is your degree audit and what will be utilized to confirm degree requirements and confer your degree. Questions regarding specific degree requirements should be referred to your Program Director.

Please see our Enrollment and Degree Verifications section under the Student/Alum drop-down menu.  

• Instructors are required to post their grades no later than 2 weeks after the end of the term.
• Questions regarding missing grades should always be referred to the instructor on record (please see your schedule for your instructor’s name). Since, instructors are responsible for posting final grades, the Registrar does not have knowledge regarding the status of a student’s missing grade.
• Once grades are posted by your instructor on record, students are able to view their final grades in Self-Service

Students with questions regarding the status of their internship/practicum/SJP grades or where the documentation should be sent from their training sites should connect directly with their Training Director and/or Manager, Community Action and Engagement. Please note the Registrar has no involvement in training-related courses and does not obtain or retain documentation relating to these experiences.

• Log in to Adler Connect.
• Go to Self-Service (under the Quick Links tab, click “Colleague Self-Service”).
• Click your username in the top-right corner and click “User Profile.”
• Click the pencil icon “Edit Personal Identity” to update your information.

• Please complete the Change of Personal Information form. The form is located under “Student Forms” under the “Students/Alum” menu. Please remember to submit official documentation of your name change.
• Name change will be processed within 3 business days by the Office of the Registrar. You will receive an email confirmation that your request has been processed.

• Log in to Adler Connect.
• Go to Self-Service (under the Quick Links tab, click “Colleague Self-Service”).
• Click your username in the top-right corner and click “User Profile.”
• Click on the “Add New Address” option to update your information.
• Address changes are processed by the Office of the Registrar. Please allow up to 3 business days for your request to be processed.

• Log in to Adler Connect.
• Go to Self-Service (under the Quick Links tab, click “Colleague Self-Service”).
• Click your username in the top-right corner and click “User Profile.”
• Click on the “Add New Phone” option to update your information.
• Changes will be reflected immediately on your record.

Please complete and submit the Transcript Request Form found under Student Forms for the Vancouver campus under the Students/Alum drop down menu.

Only transcripts sent by priority delivery come with tracking numbers. The tracking information is sent to you by email once the transcript has been mailed.

If you did not select priority delivery when ordering your transcript, an email will be sent to you once your transcript request has been processed. However, transcript sent by regular mail DO NOT have a tracking number. You will need to check if it has been received by the receiving institution.

• A maximum of 12 credit hours from other accredited institutions may be transferred into a master’s program
• A maximum of 24 credit hours from other accredited institutions may be transferred into the Doctor of Psychology (PSYD) in Clinical Psychology program.

• Doctor of Psychology (PsyD) in Clinical Psychology program and Master of Public Policy (MPPA) program
• Transfer credit applications are only accepted before the commencement of the degree and following acceptance and deposit by the student.
• Please contact your Admissions advisor for more information about the transfer credit process.

• Master’s program (except for the MPPA program)
• Download the Transfer Credit Request form. The form is located under “Student Forms” under the “Students/Alum” menu.
• Adler University policy is that transfer credit must be requested with all supporting documentation received by the end of the second semester of enrollment.
• Please complete Section I on the Transfer Credit Request form and submit it to the Program Coordinator with the following documents:

1. Official Transcript

2. Course Syllabus

3. Payment (for EACH evaluated course).

• Your request will not be accepted by the Program Coordinator unless Section I is complete and all required documents are included together.
• Please connect with your Admissions Representative if you have questions.
• Once your request is processed, an outcome letter for the evaluation of your transfer credits will be emailed.